1. Introduction
7cuci is an online betting platform operating under an international licence, offering a range of games including online slots, live casino, sports betting and card games to Malaysian players. We understand that your trust is our most valuable asset, and protecting your personal information is our priority.
This Privacy Policy applies to all users of the 7cuci website at https://7cuci.onl, including anyone who registers an account, uses the betting services, or simply browses our website. By using our platform, you agree to the collection and use of information as described in this policy.
We only accept users aged 21 and above. If you are below this age limit, please stop using our platform immediately.
2. Information We Collect
We collect various types of information depending on how you interact with the 7cuci platform. This information is needed to provide a secure betting service, comply with licensing requirements and improve your user experience.
We only collect information that is genuinely necessary. No excess data is collected without a clear purpose.
Account Registration Information
- Full name as per MyKad or a valid identification document
- Date of birth (for age verification — 21 and above)
- An active mobile phone number in Malaysia
- A valid email address
- Account username and password
Financial and Transaction Information
- E-wallet account details (Touch 'n Go eWallet, ShopeePay)
- Bank account details for transactions via FPX or DuitNow
- Cryptocurrency wallet information (USDT, BTC, ETH) where applicable
- Deposit and withdrawal history
- Transaction records and account balance
Technical and Usage Information
- IP address and general geolocation data
- Type and version of the web browser used
- Game session data and betting patterns
- Cookie information and equivalent tracking technologies
- Access logs and system diagnostic data
3. How We Use Your Information
Information collected by 7cuci is used responsibly and only for legitimate purposes. The following are the main purposes for which your data is used:
- Creating and managing your betting account securely
- Processing deposits and withdrawals, with current withdrawal processing times of between 5 and 30 minutes
- Verifying your identity to comply with international licensing requirements and anti-money laundering regulations
- Providing 24/7 customer support via live chat and email in Malay and English
- Sending information about bonuses, promotions and service updates (with your consent)
- Monitoring game activity to detect and prevent fraud or account misuse
- Improving the functionality and user experience of the 7cuci platform
- Complying with legal requirements and orders from relevant authorities
4. Sharing Information with Third Parties
7cuci does not sell or rent your personal information to any third party. However, in certain situations, we may share your data with:
- Payment Providers: Service providers such as e-wallet platforms, banks via the FPX and DuitNow networks, and cryptocurrency platforms for processing your financial transactions.
- Game Providers: Game developers such as PG Soft, Pragmatic Play, JILI and Spribe may receive game session data required to deliver a smooth gaming experience.
- Technical Infrastructure Providers: Companies that provide cloud computing, cybersecurity and analytics services to ensure the platform operates properly.
- Regulatory Authorities: International licensing bodies, law enforcement agencies or courts when required to do so by law.
All third parties we work with are bound by strict confidentiality agreements and are required to comply with data protection standards equivalent to our own.
5. Use of Cookies and Tracking Technologies
The 7cuci website uses cookies and equivalent technologies to improve the platform's functionality and your user experience. Cookies are small text files stored on your device when you browse our website.
We use several categories of cookies, including session cookies required for the basic operation of the platform, preference cookies that save your settings, and analytics cookies that help us understand overall usage patterns. You can manage or block cookies through your web browser settings, although this may affect some functions of the 7cuci website.
6. Data Security Measures
The security of your personal information is an absolute priority for 7cuci. We use multiple layers of technical and organisational protection to keep your data safe, including SSL encryption during data transmission, strict access controls to internal systems, continuous security monitoring and regular security audits.
While we take all reasonable precautions, no system can be guaranteed to be 100% secure. If you suspect any suspicious activity on your account, contact 7cuci support immediately.
7. Your Rights as a User
As a user of the 7cuci platform, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal information we hold about you.
- Right of Rectification: If your information is inaccurate or out of date, you may request a correction.
- Right of Erasure: In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
- Right to Restriction of Processing: You may request that we limit the processing of your data in certain circumstances.
- Right to Withdraw Consent: You may withdraw your consent for data processing at any time, but this will not affect the validity of any processing carried out before the withdrawal.
To exercise any of the rights above, please contact the 7cuci support team via 24/7 live chat or email at [email protected]. We will handle every request seriously and within a reasonable timeframe.
8. Cross-Border Data Transfers
As 7cuci operates under an international licence, your data may be stored or processed on servers located outside Malaysia. In such cases, we ensure that all data transfers comply with recognised international data protection standards, and our overseas service providers are required to meet equivalent security standards.
9. Third-Party Websites
The 7cuci platform may contain links to other websites in certain contexts. We are not responsible for the privacy practices of those third-party websites. We encourage you to read the privacy policy of each website you visit separately.
10. Child Protection and Age Restrictions
The 7cuci platform is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. Should we find that personal information of a child or underage individual has been collected without our knowledge, the relevant data will be deleted immediately and the account will be closed.
Parents or guardians who suspect their child has registered or used this platform are asked to contact us through our 24/7 support without delay.
11. Amendments to the Privacy Policy
7cuci reserves the right to amend this Privacy Policy at any time. Any significant amendments will be communicated to registered users via email or an in-platform notification. The effective date of the amendment will be updated at the top of this document. Continued use of the platform after the effective date of any amendment is considered your acceptance of the revised policy.
12. How to Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, you may contact the 7cuci support team through the following channels:
- 24/7 live chat in Malay and English — available directly on the platform
- E-mail: [email protected]
We are committed to responding to every inquiry seriously and in a timely manner.